
Huge shoutout to The Dryer Duct Company!
Huge shoutout to The Dryer Duct Company for an outstanding experience from start to finish!
Hey, as a side note, did you know you can set up Projects here on Yelp? Look up in the top right-hand corner for the icon that looks like a file folder. I have now utilized that tool four times to help me get quotes and communicate from various vendors to help me with a project. I use that tool to help me keep track of businesses. Yelp can even send out initial requests to multiple businesses on your behalf. It makes it super easy to get quotes. I researched different companies here on Yelp, read reviews, checked out their websites, and created a spreadsheet to help me evaluate my options (yes, I’m that person).
Back to the Dryer Duct Co–note, they have a small number of reviews under that name, but they have more under their longer-established company, Chimney Clean Co. Dan was quick to reply to my initial request for a quote. He answered questions and confirmed key details. My research found a range in prices from just under $100-$300. Dryer Duct Co. was not the cheapest or most expensive, but based on my research, they were the clear winner. I appreciated the fact they didn’t post one price and then had additional fees added on if they needed to go on the roof or if the vent was especially clogged. They were upfront and not shady like other companies. The Dryer Duct Company is licensed, bonded, and insured.
I live in a townhouse connected to 6 other units. My neighbors also needed their dryer vents cleaned. None of us had ever done it, and one of my neighbors had lived here for 40 years! The Dryer Duct Company told me that if I could coordinate schedules so they could do all of us in one day, they would give each of us a $40 discount. Uh, that was a no-brainer. I coordinated with my neighbors and found a date that worked for everyone.
Each appointment was scheduled for an hour, and we all got a phone confirmation the day before our dryer vent party.
Our technician, who also turned out to be the owner, was Dennis. Everyone commented on how good he was. Dennis had a good demeanor, wore shoe coverings, was thorough, and did a great job explaining what he was doing. The first two units took longer than expected, so our neighbor’s text chain kept us informed. Even if we didn’t have that communication thread, Dennis was still on top of it. At one point, he knocked on my door to let me know he was running behind so I was aware. I feel confident that his work cleaning from the inside out and outside in did a thorough job. He did work inside and up on the roof. He went back and forth a few times throughout the process. In addition to cleaning the dryer vents, Dennis made on-the-spot repairs and replaced old or faulty parts for my neighbors who needed that as well..
We were so pleased with The Dryer Duct Company, we are going to have our HOA add a blurb about their services in our newsletter. Thank you to Dennis and everyone at Dryer Duct Company for your outstanding customer service and professionalism. I cannot recommend them enough. You can do all of your own research or just take advantage of all the work I did. You’re welcome. 🙂